Absentee Policy
If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to take the assessment on a future date.
Emergency circumstances. If you are absent from an assessment administration because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future date.
To request a voucher, you must submit a written request to Evaluation Systems describing the emergency situation. Include written documentation, such as a dated newspaper obituary or a dated letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person's professional letterhead. Documentation from a medical professional must specifically excuse you from testing on the date of the assessment. Documentation containing electronic signatures will not be accepted.
The request and required documentation must be received at Evaluation Systems within 30 calendar days after the missed appointment.
A response to your request will be sent to you within two weeks after the missed appointment, or two weeks after your request is received, whichever is later. If your request for a fee voucher is granted, the fee voucher you receive will be in the amount of the assessment fees you paid for the missed appointment.